We hope you are satisfied with your purchase.
All returns must be authorized prior to return.
- Under the distance selling regulation you may return the Goods to us if you are not satisfied.
- We accept cancellation/returns for up to 14 days after receipt of your order, on the basis that you inform us within 7 days by email
to sales@nibiruindustrial.com stating the reason for return. - You are responsible for returns shipping fee. It is important that you choose a trackable shipping service, Nibiru cannot be responsible for lost return shipping. Once we receive your returns package, please allow 5-10 days for processing.
- If you wish you may have a refund excluding original order shipping fee. Exchange of goods will be subject to re-delivery charge.
- Your refund will be issued according to the payment method you selected for the original order excluding any Shipping fees we incurred on the original order.
- If you request an exchange of an alternative size, shipping fee will be charged on exchanged goods sent to you.
- If goods are sent to you in error, you are entitled to full credit on Goods and returns shipping fee at a standard delivery cost.
- Goods must be unused and in original packaging with returns note enclosed to determine your identification.
- We reserve the right to refuse returns if Goods are soiled and cannot be resold.
If Goods returned are not in original packaging, or if the packaging is damaged a 20% restocking and handling charge will apply.
For any further information please email us at sales@nibiruindustrial.com